DraftBase

Legal

Terms and Conditions

Last Updated: October 2026

Welcome to DraftBase. These Terms and Conditions ("Terms") govern your access to and use of the DraftBase software, website, and related services (collectively, the "Platform"), operated by Duncan Capital Group LLC, doing business as DraftBase ("we," "us," or "our"). By creating an account, accessing the Platform, or purchasing our services, you agree to be bound by these Terms.

1. Professional Use and Limitation of Liability

DraftBase provides AI-generated conceptual visualizations, 2D/3D CAD layouts, CNC-ready files, CSV cut lists, and Virtual Design and Construction (VDC) engineering services.

ALL EXPORTS, SHOP DRAWINGS, AND MACHINE FILES ARE PROVIDED “AS IS.”

DraftBase is a drafting and visualization tool, not a licensed architectural, structural engineering, or general contracting firm. The user is strictly and solely responsible for verifying all field dimensions, material yields, structural integrity, local building codes, and machine toolpaths prior to manufacturing, cutting, or construction.

Duncan Capital Group LLC and DraftBase assume absolutely no liability for:

  • Material waste, miscuts, or manufacturing errors.
  • Project delays, labor costs, or loss of revenue.
  • Physical construction issues, installation failures, or structural defects.
  • Discrepancies between DraftBase digital models and real-world site conditions.

2. Strict No-Refund Policy

Due to the digital nature of our SaaS platform, AI rendering costs, and the manual labor involved in our VDC Engineering Desk, all sales are final.

  • Subscriptions & Credit Packs: There are no refunds for monthly subscriptions, unused AI credits, or one-time credit pack purchases.
  • VDC Engineering Services: Payments for outsourced shop drawings (e.g., Complete Kitchen, Bath/Closet, Custom Retainers) are non-refundable once the project is submitted to our engineering team.
  • Exceptions: Refunds are strictly prohibited unless explicitly approved in writing by the ownership of Duncan Capital Group LLC.

3. Payment Disputes and Chargebacks

By completing a purchase, you agree not to dispute or initiate a chargeback for valid transactions processed through our payment gateway. In the event of a chargeback, your account, associated projects, and cloud data will be immediately suspended or permanently terminated. We reserve the right to dispute any chargeback with your issuing bank using your platform activity logs, IP address, and agreement to these Terms as proof of service delivery.

4. User Content and Intellectual Property

You retain ownership of any blueprints, sketches, or project dimensions you upload. However, by using DraftBase, you grant us a license to process and host this data to provide the service. DraftBase retains all intellectual property rights to the Platform's code, parametric cabinet library, AI rendering architecture, and template designs.

5. Account Termination

We reserve the right to suspend or terminate your account at any time, without notice or liability, for conduct that violates these Terms, including but not limited to payment fraud, abuse of the AI generation systems, or attempting to reverse-engineer our parametric catalog.

6. Contact Information

If you have any questions regarding these Terms, or if you need to request an exception to our policies, please contact us at:

Email: hello@draftbase.ai

Business Entity: Duncan Capital Group LLC d/b/a DraftBase